PLEASE FOLLOW THESE STEPS TO CREATE RETURN REQUEST FOR YOUR DELUXERIE ORDER
STEP 1: If you have not readed our return policy before then please read it carefully by clicking here.
We are handling return requests from our customers according to our return policy. So, please make sure that your products is meets the our return conditions before the send a return request. If you have any doubt, please don't hesitate to contact us.
STEP 2: Find your order and select the item(s) that you want to return by filling out an online return form below.
Please provide your order number and e-mail address (which is used while purchase) to find your order data in our system.
STEP 3: Please provide some details about your return in next steps of the online return form.
We are handling return requests by these informations. So, please provide your return details carefully regarding your request.
STEP 4: Choose your return shipping method.
We are offering paid shipping label with the discounted prices from the our logistics partners or you can send the items back at your expense with the any courier you want. Return shipping label will be completely free if you have choose the Store Credit method as your return type.
STEP 5 (IF APPLICABLE): Choose your payment method for your return shipment.
If you have choose paid shipping method then you can pay the shipping cost online with the various payment methods or you can choose to deduct this cost from your order amount.
STEP 6 (IF APPLICABLE): Print shipping label and stick it to the return package.
Printing and stamping shipping label on the package is not mandatory for all couriers you will see the instructions on the final page.
STEP 7: Your return request created.
Your return request will be created after you have completed the all steps. You should follow the instructions on the final page. Also, we will sent your return details as an e-mail to you.
STEP 8: Your return will be processed in 14 days after delivered to the our warehouse.
We will be process and complete your return request in 14 days after the returned package has been delivered to us.
The product requested to be returned should not be a product that has direct contact with the genital area due to its structure during use. Return requests for products that do not comply with this condition cannot be accepted due to hygiene and health risks. (For example, products such as slips, panties, thongs, bodysuits, catsuits, pantyhose etc. come into direct contact with he genital area during use.)
If there is a hygiene seal affixed to the package of the product to be returned, this seal must not be torn. Return requests for products with torn hygiene seals cannot be accepted.
The product requested to be returned must not have been washed for any reason (either in a washing machine or by hand). Return requests for products that are found to be washed cannot be accepted.
The product requested to be returned must be unused. Return requests for products with traces of use cannot be accepted.
The product requested to be returned must be returned in its original form and with all its parts. Return requests for products returned with missing parts cannot be accepted.
If you are creating a return request for all the products in your order, if there is a gift product specially sent to you, you must also send it back. In case the gift products are not returned, a deduction is made from the refund amount. (The amount of deduction may vary depending on the price of the gift product sent to you.)
OTHER CONDITIONS AND IMPORTANT INFORMATIONS
If the item(s) you have purchased has arrived to you defective or incorrectly, please contact Deluxerie Customer Service firstly.
Since your return request will be processed according to the data you provide online, please submit your request carefully. Handwritten notes included in the return package will not be considered.
If you paid the shipping fee during your order, this amount is non-refundable.
Refunds for orders placed with store credit or Deluxerie Points are made in the same way. Store credits or Deluxerie Points cannot be converted to cash, cannot be transferred to another user and cannot be used for a service like shipping cost.
Please do not hesitate to contact Deluxerie Customer Service if you need any assistance.